Refunds and Returns

RETURNS AND REFUNDS POLICY

Plush Pram Furs aims to always provide high quality products. In situations where a return is requested, they are governed by these Terms and Conditions

If you wish to return any products you have purchased, please return them in perfect condition, unused, unwashed within 28 days. Product must be returned in their ORIGINAL condition with all packaging and copy of receipt. All items must be packaged appropriately. We strongly advise that you use a "Sign For" postal service. Upon receipt of the returned Product, the price of the Product, as paid by you, will be refunded to you using the payment method used by you when purchasing the Product.

With your returned item please can you provide the following information:-

1.  Your full name and address.

2.  The order number.

3.  A brief description of the reason that you are returning the item.

Plush Pram Furs will only issue a refund once the product has been received in an acceptable condition.

With the following exceptions, return postage is paid by the buyer and non-refundable. 

·        The product was damaged in transit, and the damage is apparent on delivery. In which case we advise you to sign the delivery note stating that that product was damaged, or

·       The product received was not the product ordered. 

14 Day Cooling Off Period

You have a statutory right to a “cooling off” period. This period begins once after you have received the good. If you change your mind about the Product within this period, please return them to Plush Pram Furs within 14 days of receipt. Product can only be returned for this reason with the receipt, if they are unused, and in their original condition so that the Product can be re-sold, as new, without any additional work on the part of Plush Pram Furs.

If you wish to return Product to Plush Pram Furs for any of the above reasons, please contact us using the details on Plush Pram Furs to make the appropriate arrangements. Packaging, postage and insurance costs cannot be refunded. We also advise that a registered service be used for returns as we will only make a full refund where relevant on receipt of Product. Plush Pram Furs reserve the right to exercise discretion with respect to any returns under these Terms and  Conditions.  

All content included on this Website is the property of Plush Pram Furs, our affiliates or other third parties.  By using this Website, you acknowledge that such material is protected by applicable UK and International intellectual property and other laws. You may not reproduce, copy, distribute, or in any other fashion re-use material from this Website unless given express written or verbal permission to do so by Plush Pram Furs, our affiliates or other third parties.  Prices are subject to change.

Please contact us as sales@plushpramfurs.co.uk  for returns sheet